Cancellation and refunds policy

Last updated 25 August 2026

This policy applies to subscription payments made to Spectrum Enterprises for Optocore.

1. The free trial

Every plan starts with a 14-day free trial. No card is required to begin, nothing is charged during it, and it gives you everything in the Shop plan so you are evaluating what you would actually buy. If you do nothing at the end of the trial, no payment is taken and the account simply stops.

2. Cancelling

You can cancel at any time from Settings → Billing inside Optocore, or by emailing hello@optocore.in from your registered address. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the billing month you have already paid for. You keep full access until then.

3. Refunds

Subscription fees are not refundable for a billing period that has begun, whether or not the Service was used during it. This is why the trial exists, and why no card is taken until you choose to subscribe.

We will refund in full where:

• You were charged after cancelling — a billing error on our side.
• You were charged twice for the same period.
• The Service was unavailable for a substantial part of a billing month because of a fault on our side, and you tell us within that month.

Approved refunds are made to the original payment method through Razorpay within 5–7 working days. How quickly it appears then depends on your bank or card issuer.

4. What is never refundable

• WhatsApp message charges. These are levied by Meta on their rate card and passed to you at cost. Once a message is sent the charge is incurred and we cannot recover it.
• Data migration or setup work already carried out, where separately agreed.
• Any period during which the account was suspended for breach of the terms and conditions.

5. Your data after cancelling

Export is available from inside the Service at any time, without asking us. After cancellation your data remains exportable for ninety (90) days, then it is deleted. We will not hold your records hostage to a payment dispute.

6. Downgrading

You can move to a lower plan at any time. The new rate applies from your next renewal; we do not refund the difference for the current month. If the lower plan allows fewer users or stores than you are using, you will be asked to reduce them first.

7. How to ask

Email hello@optocore.in from your registered address with your business name and the payment reference. We reply within one working day.

Spectrum Enterprises, Flat No. 1201, J Wing, ParkSyde Homes, Near Bali Mandir, Hanuman Nagar, Panchavati, Nashik, Maharashtra 422003, India · +91 99222 27902